Yes. Choose Gift at checkout and enter the recipient’s email. They’ll receive a personalized redemption link.

Help Center

Frequently Asked Questions

Q: How do I access purchased watercolor courses?

After checkout, you receive an email with a secure access link. You can also log in from the confirmation email anytime. Access never expires.

Q: What is your refund policy?

We offer a 14-day money-back guarantee if less than 25% of the lessons were completed. Response time is typically within 2 business days.

Q: Can I download lessons for offline viewing?

Yes. Each lesson provides a downloadable HD MP4 and a printable materials list in PDF. Personal use only.

Q: Do you provide accessibility features?

All videos include closed captions, transcripts, adjustable playback, and high-contrast UI. We also support keyboard and screen readers.

Q: How do live Q&A sessions work?

We host a live Q&A every week. Submit questions in advance via the Ask a Question form. A recording is posted within 24 hours.

Q: Which payment methods are accepted?

We accept major credit/debit cards and Apple Pay/Google Pay. Payments are processed securely over HTTPS.

Q: How do I contact support?

Email support at info@beechwood.click or call +1 (347) 809-4621. Our hours are Mon–Fri, 9am–6pm ET.

Find answers about course access, refunds, live Q&A, and accessibility. Still need help? Ask directly and our team will respond quickly.

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Top questions

How do I access purchased watercolor courses?

Right after checkout we email your secure access link. You can also sign in using the same email you used for purchase. Access does not expire, and your progress syncs across devices.

What is your refund policy?

We offer a 14-day money-back guarantee as long as less than 25% of the course has been completed. To request, reply to your receipt or email support with your order ID. Refunds are processed within 2–5 business days.

Can I download lessons for offline viewing?

Yes. Each lesson has an HD download and a printable materials checklist (PDF). Downloads are for personal use only and include captions and transcripts.

Do you provide accessibility features?

All videos include closed captions, full transcripts, adjustable playback speed, and high-contrast UI. Keyboard navigation and screen readers are supported across the site.

How do live Q&A sessions work?

We host a live Q&A weekly. Submit your question in advance using the Ask a question form. If you miss it, a recording is available within 24 hours in your library.

Which payment methods are accepted?

We accept major credit and debit cards, plus Apple Pay and Google Pay where available. All transactions are encrypted and processed over HTTPS.

Can I gift a course?

Yes. Choose the Gift option at checkout, enter the recipient’s email, and we’ll send them a personalized redemption link on your selected date.

How do I contact support?

Email us at [email protected] or call +1 (347) 809-4621. Hours: Mon–Fri, 9am–6pm ET.

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